It means so much to see Mum smiling and looking happy, you are all very special people.

You all do an amazing job at a really important time in people’s lives, not just supporting the residents but their families too, and for that I am most grateful.

Keep up the good work and give my thanks to all the staff looking after mum, I think you have the best staff.

I listened to an LBC phone-in this afternoon about how nursing home visits were working out. It was pretty negative and if I hadn’t been driving, I would have phoned to tell them the shining example of how it is done at Milverton. I cannot thank you all...

You should be very proud of the service you provide.